You will be essential to managing and streamlining the moving operations in Toronto as an Operations Manager. You will oversee properly managing teams and resources to guarantee a seamless, effective, and superior moving service.
Key Responsibilities:
- Oversee the hiring, training, scheduling, and performance reviews of a group of moving employees.
- Ascertain that the group follows safety protocols and corporate rules, is driven, and has the necessary tools.
- Simplify movement procedures to improve productivity and operational effectiveness.
- Create and put into action plans to enhance productivity, economic efficiency, and resource usage.
- Serve as the main point of contact for customers, guaranteeing top-notch support and swiftly and competently handling any questions or issues.
- Work together with the customer service and sales departments to meet and beyond client expectations.
- Plan and schedule the logistics and scheduling of the moving process, including the equipment allotment, transportation, and route planning.
- In charge of inventory management, make sure that all moving materials and equipment are accurately tracked and accountable for.
- Establish and uphold quality standards to fulfil or surpass industry norms and customer expectations.
- To make sure that set policies and procedures are being followed, conduct routine audits and quality checks.
- Keep an eye on operational budgetary allotments and expenditures and offer suggestions for cost containment and budget optimisation.
- To guarantee accurate financial reporting and adherence to financial goals, collaborate closely with the finance department.
- Maintain adherence to safety laws, rules, and industry standards while encouraging a safety-conscious culture among team members.
- To ensure that every employee works in a safe workplace, adopt and uphold best practises.
Qualifications:
- Demonstrated expertise in operations management from a moving or logistics company.
- A bachelor's degree in operations management, business administration, or a similar discipline.
- Strong communication, organising, and leadership abilities.
- Outstanding ability to solve problems and pay attention to details.
- Familiarity with software and technologies unique to the sector.
- Experience of dealing with laws and practises pertaining to moving services.
If you are passionate about optimizing operations, leading teams, and delivering exceptional moving experiences, we invite you to apply to Alchemy Global Talent Solutions today for this exciting opportunity.